Transform E-commerce Ops with E-commerce Stores Payments
Orchestrate enquiry capture, cart nudges, fulfilment, and CX workflows so growth, ops, and support teams stay perfectly aligned across storefronts and marketplaces. Run fewer tabs and keep shoppers informed.
Does it manage carts?
Yes, it identifies abandoned carts and triggers personalized nudges via WhatsApp and SMS automatically.
What about support?
It centralizes enquiries from your store, marketplaces, and social channels into one unified ticket flow.
Can it track returns?
It automates the entire return and exchange lifecycle, from request to refund confirmation.
How Converiqo is Used in E-commerce
AI + workflow automation connect storefronts, warehouses, and customers.
Purchase Assistance
AI-powered self-service portals deliver instant product info, size guides, and stock availability 24/7.
- 24/7 AI shopping assistants across website, WhatsApp, and social messengers.
- Catalogue, variant, and compatibility answers without human intervention.
- Self-serve FAQs spanning shipping zones, tax, warranties, and payment modes.
Survey & Feedback
Post-delivery surveys, NPS tracking, and sentiment analysis provide real-time insights for brand growth.
- Auto-trigger surveys via WhatsApp and email within hours of delivery confirmation.
- Micro feedback loops for unboxing experience, delivery speed, and product quality.
- Dashboards comparing product categories, regions, and logistics partners in real time.
Lead & Cart Intelligence
Automatically capture and enrich leads from high-intent product views and abandoned checkouts.
- Unified inbox for B2B bulk requests, influencer enquiries, and corporate gifting.
- AI scoring on spend intent, recency, and browsing depth per shopper.
- Smart routing of high-value enquiries to senior sales or account managers.
Returns & Exchanges
Manage complex return journeys from pickup scheduling to quality checks and refund triggers.
- Digital return labels and pickup scheduling automated via logistics partner APIs.
- Automated QC logs at the warehouse tied to the original order ID for fraud prevention.
- Instant status updates sent via WhatsApp for every stage of the exchange process.
Loyalty & Retention
Turn one-time buyers into VIP advocates with automated occasion-based reminders and tier boosts.
- Automated win-back flows for lapsed customers with personalized "We Miss You" vouchers.
- Real-time loyalty point statements and early-access invites for new collection drops.
- Tier upgrade notifications sent via WhatsApp when spend thresholds are reached.
Commerce Command Center
Unified dashboards track sales, RTO rates, logistics health, and CX scores across marketplaces.
- Live revenue and RTO dashboards by channel (Shopify, Amazon, Instagram).
- Logistics scorecards covering NDR resolution speed and 3PL delivery performance.
- Multi-region benchmarking with alerts for demand spikes or fulfilment bottlenecks.
Why Ecommerce Brands Choose a Unified Platform
Leading D2C and marketplace sellers select Converiqo to consolidate growth, ops, and finance into one ecosystem.
Unified Lead & Intent
Capture every high-intent signal from product page enquiries, B2B bulk forms, and social landing pages. Our agentic AI automatically scores and routes leads to the right team, ensuring no serious buyer is lost in the noise of scattered storefront data.
Customer Self-Service
Empower your shoppers to manage their own orders, returns, and support tickets through an intuitive, 24/7 self-service hub. By deflecting repetitive WISMO queries, your CX teams can focus on high-value personal styling and complex problem solving.
Commerce Command Center
One unified cockpit to monitor customer intent, abandoned carts, active orders, and CX signals across all your storefronts and marketplaces. Get real-time visibility into operational health and marketing ROI without toggling between multiple dashboards.
Agentic Recommendations
Leverage RAG-driven AI to generate next-best actions and personalized offers rooted in deep product metadata and historical conversion patterns. Turn your browsing data into a predictive engine that suggests the right product at the exact right moment.
Community & UGC
Transform user-generated content, customer tips, and unboxing reviews into a living trust engine that drives organic growth. Host authentic conversations directly on your platform to build buyer confidence and foster long-term brand advocacy.
One Converiqo Stack
Unify lead capture, campaign analytics, AI insights, and community engagement in one agentic layer. Eliminate data silos and technical debt by running your entire shopper journey on a single, connected fabric built for rapid e-commerce scaling.
Real-Time Inventory Sync
Ensure absolute accuracy across Shopify, Amazon, and offline warehouses with AI-driven SKU monitoring. Never oversell again thanks to real-time stock-out alerts and automated inter-channel inventory transfers during peak sale events.
Leak-Proof Finance
Automate the complex reconciliation of marketplace payouts, gateway fees, and logistics charges for every single order. Capture every rupee of revenue and eliminate hidden leakages with structured financial audits and P&L visibility.
E-commerce Hurdles We Solve
Small issues in online retail create big RTO rates and profit margin erosion.
Scattered Enquiries
Questions arrive via Instagram, WhatsApp, and marketplace forms, leading to lost sales and confused buyers.
Slow Cart Recovery
Generic email nudges miss the crucial window when high-intent shoppers are still on your site.
RTO & COD Frauds
Unverified COD orders and incorrect addresses lead to high shipping costs and inventory lock-ups.
Checkout Friction
Complex payment steps or lack of instant reassurance lead to higher drop-off rates at the final stage.
Returns Complexity
Manually tracking exchange requests across emails and spreadsheets creates a customer service nightmare.
Logistics Exceptions
NDR (Non-Delivery Reports) often age without action, resulting in permanent order cancels and loss.
OMS/WMS Gaps
Disconnect between order management and warehouse floor leads to stock-out sales and shipping delays.
Finance Reconciliation
Manually calculating marketplace commissions and payout deductions takes weeks and obscures real profits.
E-commerce ROI & Savings
Quantifiable impacts on your online store with agentic automation.
Faster Cart Recovery
Convert 52% more abandoned carts with AI-driven personalized nudges delivered via WhatsApp and SMS. Deliver time-sensitive offers while the product is still top-of-mind, reducing the window of hesitation and driving immediate conversion lift for your growth team.
Qualified Lead Lift
Achieve a 39% increase in qualified B2B and bulk enquiries through automated intent scoring widgets. Capture SKU-level interest and budget parameters during the first touch, allowing your sales team to prioritize high-margin corporate deals instantly and effectively.
Support Backlog Reduction
Deflect 31% of repetitive WISMO (Where Is My Order) queries to an intelligent self-service portal. Improve your overall NPS by giving customers instant tracking clarity while freeing up your human agents for high-value complex escalation and styling help.
Admin Labor Savings
Automate 60+ hours of manual report generation and daily payout reconciliation across multiple marketplaces. Eliminate the spreadsheet grind and allow your department managers to focus on high-impact growth strategy rather than tedious manual data entry.
RTO & COD Compression
Reduce return-to-origin rates by 15% through automated COD verification and address cleanup bots. Stop shipping to invalid locations and verify buyer intent before the package ever leaves the warehouse to protect your profit margins and stock levels.
Fulfilment Velocity
Realize 30% faster shipment handover with automated label generation and warehouse task routing. Orchestrate your pick-pack-ship cycle with agentic precision to meet narrowing delivery windows and exceed customer expectations during peak sales.
Marketing ROI Uplift
Optimize your digital ad spend with 25% better attribution for complex campaigns and influencer traffic. See exactly which creatives are driving not just clicks, but long-term LTV and repeat purchases through unified across-channel tracking.
Scalable Infrastructure
Reduce technical overhead by 40% by unifying your growth, ops, and finance tools under one agentic fabric. Scale from 100 to 10,000 orders per day without bloating your team size or facing the risks of scattered infrastructure costs.
E-commerce Automation Suite
Comprehensive modules to digitize your online store and marketplace operations.
Sales & Cart Recovery
Captures abandoned carts in real-time and triggers personalized WhatsApp nudges with dynamic discount links.
AI-driven B2B lead capture for bulk orders, corporate gifting, and distributor enquiries directly into one dash.
Cross-sell and upsell recommendations based on browsing history and prior purchase categories automatically.
Influencer and affiliate link tracking to attribute every single sale to the correct traffic source and creative.
Pre-order and "Back in Stock" notification workflows to capture demand even when inventory is zero.
Tiered discount logic automation for loyalty members and VIP cohorts to drive higher average basket values.
Inventory & Order Mgmt
Real-time multi-channel inventory sync (Shopify, Amazon, Woo) to ensure zero overselling and ghost stock.
Automated order prioritization for "Express" shipping and VIP customer cohorts across all warehouse nodes.
Low-stock alerts and automated PO generation based on predicted festive demand and seasonal trends.
SKU-level performance tracking to identify fast-movers and ageing stock for targeted clearance campaigns.
Warehouse picking and packing task routing with digital checklists and barcode verification logs.
Bundling and kit management logic to automate stock deductions across parent and child SKU components.
Customer Support & Tickets
Auto-route WISMO, payment, and quality enquiries to the correct support team based on order value and priority.
Escalate logistics delays and pickup failures instantly to 3PL partners with automated SLA tracking logs.
Track refund and credit note requests with a full auditable trail including manager approval and bank status.
Sentiment analysis on incoming chat and social mentions to identify and prioritize frustrated shoppers.
Canned response automation for common FAQs including tax, shipping, and warranty with instant AI resolution.
Shift-based ticket allocation and performance tracking for support agents across global timezones.
Finance & Payout Analysis
Automated reconciliation of marketplace payouts (Amazon, Flipkart) to verify every fee, tax, and deduction.
Real-time P&L visibility by SKU, category, and sales channel after factoring in ad-spend and shipping costs.
Automated vendor statement generation and payout cycles for third-party sellers on your platform.
Integrated tracking of coupon usage and marketing spend to calculate real customer acquisition costs (CAC).
Tax-ready reporting for GST and VAT compliance across different shipping regions and tax categories.
Direct bi-directional sync with enterprise accounting tools like NetSuite, QuickBooks, and Zoho Books.
Logistics & Return Orchestration
Automated NDR (Non-Delivery Report) follow-ups via WhatsApp to confirm alternative delivery slots or addresses.
Complete return lifecycle management from customer request to pickup scheduling and QC confirmation.
Exchange journey automation with stock reservation and shipping label generation for replacement orders.
Real-time 3PL performance scorecards based on delivery success, RTO rates, and transit time averages.
Reverse logistics tracking for high-value items with insurance logs and damage report attachments.
Dynamic shipping rate comparison to route orders via the most cost-effective partner for each pincode.
Customer Insights & Community
Unified customer 360 view blending storefront browsing, prior orders, support tickets, and review sentiment.
Automated post-purchase unboxing surveys and NPS tracking tied back to specific products and categories.
Segment customers into high-LTV, "at-risk", and "new" cohorts for automated lifecycle marketing triggers.
Host user-generated content (UGC) and product tips inside an owned community space with full moderation.
Track referral performance and brand ambassador activity with automated reward points and gift triggers.
Cohort analysis to see which month-of-joining shoppers are providing the highest long-term brand value.
Value for Every Stakeholder
Purpose-built for e-commerce leads, growth teams, logistics, and customers.
Founders & CEOs
- Complete financial control with real-time P&L visibility across storefronts, marketplaces, and global regions.
- Drastic reduction in Opex through automated reconciliation, support deflection, and RTO prevention workflows.
- Actionable data to fuel category expansion, fundraising, and long-term brand-building decisions.
Growth & Marketing
- 1:1 personalized cart recovery and lifecycle nudges that lift LTV without increasing ad-spend or manual effort.
- Perfect attribution of every lead and sale to creatives, influencers, and campaigns for better ROI management.
- UGC and community signals integrated directly into the purchase journey to build trust and drive higher conversions.
Operations & Warehouse
- Shielded from "overselling" frustration with real-time inventory sync across all online selling channels.
- Streamlined picking, packing, and shipping labels via an automated WMS/OMS orchestration layer.
- Instant visibility into NDR and pickup failures allows fast intervention before orders result in costly RTO.
Customer Success (CX)
- 360-degree shopper context (browsing, orders, RTO history) available instantly before any interaction begins.
- Self-service hub for WISMO and returns deflets 30%+ of volume, freeing teams for high-value personal care.
- Automated escalation of logistics and payment issues ensures SLAs are met even during mega-sale peaks.
Finance & Accounts
- Automated reconciliation of marketplace payments (Amazon/Flipkart) vs payment gateway receipts vs bank logs.
- Error-free tax reporting and vendor statement generation for thousands of SKU/payout combinations monthly.
- Streamlined marketing and operational expense approvals via a governed digital finance workflow.
Logistics Partners
- Digital manifest and handover logs that build long-term trust and prevent messy freight billing disputes.
- Timely and accurate performance feedback based on real-world transit times and successful delivery rates.
- Direct API integration for labels and status updates reduces manual data entry and transmission errors.
IT & Data Science
- Enterprise-grade secure data architecture that unifies scattered shop data without risky infrastructure overhauls.
- API-first hub to connect custom OMS, legacy WMS, and new AI models with a single bi-directional sync layer.
- Reduced maintenance burden from "glue code" scripts by replacing them with a robust, supported agentic platform.
Customers & VIPs
- Absolute clarity on their order journey from first click to unboxing with proactive WhatsApp updates.
- Effortless return and exchange experience that feels professional, fast, and completely transparent.
- Deeply personalized rewards and early-access treatment that makes them feel like a brand insider, not just a row.
Fits Any E-commerce Blueprint
Adapt automation blueprints to your current stack and scale.
Global D2C Brands
Operate dozens of localized storefronts and currencies with a unified digital orchestration layer for global CX
Marketplace Giants
Effectively manage high-volume Amazon, Flipkart, and Noon orders with unified reconciliation and support
Fast-Scaling Startups
Scale from 10 to 10,000 orders per day without bloating your ops and CX heads via agentic automation
Social Commerce Units
Coordinate high-velocity Instagram and WhatsApp commerce enquiries with full digital traceability and cart recovery
B2B & Wholesale Portals
Handle complex distributor leads, bulk pricing tiers, and corporate gifting with structured B2B approval flows
Quick Commerce Dark Stores
Keep hyper-local delivery nodes synchronized with real-time stock and runner assignments for 15-minute fulfilment
Subscription Box Models
Automate recurring billing, swap/pause workflows, and churn prevention nudges with zero human intervention
Custom Headless Stacks
Sync your custom React/Next.js frontend with legacy OMS and WMS systems using our robust API-first hub
Leaders on measurable change
52%
Faster Cart Follow-Up
39%
Qualified Enquiry Lift
31%
Support Backlog Reduction
27%
Repeat Purchase Uplift
“We now see carts, enquiries, and support threads in one place. Marketing launches offers and CX already knows the promise, so shoppers feel looked after and conversions climbed quickly.”
Ankita Verma
Founder, Northstar Collective
Frequently Asked Questions
Answers for leaders and ops heads.
Converiqo.ai centralises enquiries, callbacks, high-intent form fills, and B2B bulk requests in one place. Your team gets clear ownership and next actions, so serious buyers do not disappear just because they came in via different channels or touchpoints.
Converiqo.ai gives leaders a live view of high-intent product interest, abandoned flows, and campaign-driven traffic quality. This helps you react quickly with nudges, offers, or remarketing, instead of waiting for weekly reports when the moment has already passed.
Converiqo.ai connects campaign data, lead behaviour, and support signals into a unified journey. Marketing sees what happens after the click, CX sees the full context behind each contact, and growth teams get a clearer picture of what actually drives revenue.
Yes. Converiqo.ai lets you track leads and intent across multiple storefronts, regions, and brands on one platform. Leadership gets consolidated analytics, while local teams still work with filtered views for their own geography, language, or category.
Converiqo.ai analyses patterns in browsing, enquiries, and order behaviour to surface likely high-LTV customers. Teams can prioritise these shoppers for tailored outreach, better service, and personalised offers instead of treating everyone with the same flow.
Converiqo.ai brings together leads from product enquiry forms, B2B bulk request pages, campaigns, and support flows into one system. Growth and sales teams always know who to contact, why they reached out, and what the next step should be to move them closer to purchase.
The Converiqo.ai widget captures intent directly from product pages, bundles, and landing pages, tagging each lead with campaign and context. With the Campaign Manager, you see which ads, influencers, and funnels actually generate qualified buyers, not just traffic.
Converiqo.ai uses RAG-style workflows to blend product data, content, and past conversion patterns, then recommends next-best actions or offers. Teams get smarter guidance on which products to emphasise, what message to send, and when to re-engage a hesitant shopper.
With Converiqo.ai's community and forum module, ecommerce brands can host conversations around product use, tips, reviews, and UGC. This creates an owned space for engagement, and the platform can surface highly active customers ideal for referrals, reviews, or ambassador programmes.
When lead capture, campaigns, AI insights, and community activity live in separate tools, teams lose context and speed. Converiqo.ai unifies Lead Management, the widget and campaigns, AI recommendations, and community signals in one agentic AI stack, giving ecommerce stores a cleaner path from interest to repeat purchase and loyalty.