Agentic AI for enquiries, measurements, stitching, and delivery promises
Converiqo digitizes custom order capture, job cards, fitting updates, and customer conversations so tailoring teams stay synchronized from design approval to pickup.
Pressure points
Daily bottlenecks in tailoring units
Automation connects enquiry desks, masters, tailors, and customers without chaos.
Unstructured Enquiry Intake
WhatsApp, Instagram, and walk in requests arrive without context, making it difficult to qualify garment type, fabric expectations, or delivery urgency.
Measurement Misses
Manual measurement registers lead to errors, missing posture notes, and misplaced fitting references which cause rework and unhappy customers.
Delivery Timeline Drift
Cutting, stitching, finishing, and ironing teams work in silos so masters struggle to keep rush orders on track for weddings or festive launches.
Update Overload
Customers repeatedly call to confirm fitting times, alteration readiness, or dispatch details because there is no automated notification layer.
Alteration & Rework Chaos
Alteration instructions are lost across paper chits and verbal notes, delaying final delivery and impacting boutique reputation.
Pickup & Delivery Coordination
Coordinating courier pickups or in store handovers is manual so garments pile up on shelves while customers wait for reminders.
How Converiqo orchestrates tailoring workflows
Lead generation, production floors, and customer desks operate on one automation layer.
Sales & Lead Engine
Capture, score, and convert tailoring enquiries with garment context, timelines, and advance collection prompts.
Customer Self Service
Give customers instant access to order status, fittings, care instructions, and alteration requests across channels.
Workflow Automation
Standardize measurements, job cards, stitching assignments, QC, and delivery approvals with SLA timers.
Knowledge & Playbooks
Maintain styles, pattern references, SOPs, and fabric guides so every tailor works with the same instructions.
Core module
Sales & Lead Engine
Automated enquiry capture, scoring, and conversion keep production calendars full.
Automation flow
Sales / Lead Engine – From enquiry to confirmed order
Capture enquiries from walk ins, WhatsApp, Instagram, referral partners, and exhibitions with garment tags like bridal lehenga, corporate uniforms, or bespoke suits.
Auto classify leads by occasion date, fabric readiness, budget, and complexity to prioritize urgent or high value jobs.
Trigger digital measurement or appointment booking links as soon as advances are collected or slots are available.
Share curated lookbooks or past portfolio galleries to help customers finalize styles and increase conversion.
Route premium orders to master tailors or designers while standard jobs auto assign to production supervisors.
Send automated reminders for advance payments, fabric drop offs, and fitting confirmations.
Automation flow
Customer Self-Service – Transparent tailoring experience
Customers check order stage (measurement, cutting, stitching, trial, ready, dispatched) via WhatsApp, SMS, email, or web widget.
Fitting appointments, alteration slots, and pickup reminders sync to calendars with one click confirmation.
Self service portal stores measurements, past garment photos, fabric care, and accessory recommendations for repeat orders.
Automated notifications share alteration completion, ironing status, and dispatch details with tracking when couriered.
Customers raise measurement corrections, style tweaks, or fabric questions without waiting on phone lines.
Policy center highlights turnaround times, express order fees, cancellation rules, and warranty coverage.
Automation flow
Ticketing System – Organized alteration & service cases
Convert every alteration, fitting concern, or garment issue into a ticket with attachments, photos, or measurement tables.
Categorize tickets by garment type, responsible tailor, and due date to keep production floor accountable.
Escalate priority cases like bridal fittings or celebrity shoots to supervisors with SLA countdown.
Link tickets to original job cards so production history, measurements, and notes stay visible.
Notify customers automatically when a ticket moves from in review to resolved or ready for pickup.
Generate reports on recurring defects, alteration causes, and tailor wise performance for training.
Automation flow
Workflow Automation – Connected production floor
Create digital job cards that track fabric receipt, measurement approval, style references, and accessory allocations.
Assign cutting, stitching, embroidery, finishing, and QC steps with timestamps, owners, and instructions.
Trigger alerts when fabrics, linings, or trims fall below reorder levels based on job card consumption.
Automate trial scheduling plus post trial instructions for alteration loops or ready for delivery marking.
Connect dispatch workflows to courier partners, in store shelves, or home delivery runs with proof of delivery capture.
Sync insights back to dashboards showing rush orders, delayed steps, and team workload distribution.
Automation flow
Knowledge Management – Styles, SOPs, and fabric guides
Maintain searchable libraries for measurement charts, pattern templates, neckline or sleeve references, and finishing standards.
Upload video SOPs for steam pressing, beadwork handling, or delicate fabric care to train new hires faster.
Store regulatory or compliance documents for export oriented boutiques, vendor contracts, or franchise guidelines.
Provide AI assisted answers for staff queries on fabric shrinkage allowances, embroidery sequencing, or care labels.
Collect suggested updates from masters when styles change seasonally so content stays fresh.
Track article usage analytics to identify training gaps across cutting, stitching, or customer desk teams.
Automation flow
Feedback / Survey – Voice of customer & partners
Trigger satisfaction surveys after delivery, pickup, or alteration completion across WhatsApp, SMS, or email.
Capture ratings for fit quality, style accuracy, finishing, and delivery punctuality with follow up actions.
Collect boutique partner or designer feedback on collaboration, sample timelines, and production flexibility.
Gather testimonial consent plus photo permissions to reuse on social channels when customers rave about outfits.
Correlate feedback with ticket history to discover recurring pain points and coach specific tailors.
Share executive dashboards covering NPS, alteration repeat percentage, and referral readiness.
Stakeholder outcomes
Benefits for every tailoring stakeholder
Owners, masters, coordinators, and customers finally share the same source of truth.
Owners & Boutique Heads
- Command center view of enquiries, production load, and delivery readiness.
- Higher conversion through structured lead capture and follow ups.
- Reduced rework cost due to measurement and SOP discipline.
Masters & Tailors
- Clear job cards with measurement history and design references.
- Automated reminders prevent missed fittings or alteration loops.
- Knowledge base answers pattern or fabric doubts instantly.
Customer Desk & Coordinators
- Self service deflects repetitive status calls and policy questions.
- Ticketing keeps alteration ownership visible across teams.
- Broadcasts share proactive updates for rush orders or delays.
Fabric & Inventory Managers
- Consumption tracking links fabric rolls to job cards for accuracy.
- Alerts highlight low stock of linings, buttons, or trims before crunch time.
- Vendor notes and receipts stay digitized for audits.
Customers & Designers
- Consistent updates on measurement, trial, and delivery milestones.
- Digital history of styles and measurements simplifies reorders.
- Structured alteration handling builds confidence for premium garments.
Delivery & Logistics Teams
- Automated pickup and courier scheduling tied to ready for delivery status.
- Digital proof of delivery with photos or signatures reduces disputes.
- Route planning dashboards highlight priority handovers and rush drop offs.
Deployment fit
Built for every tailoring business model
Independent shops to multi city boutiques run on the same automation fabric.
Independent Tailoring Shops
Digitize enquiry capture, job cards, and delivery reminders without changing existing POS.
Premium Boutiques & Designers
Offer white glove updates, collaborative approvals, and brand safe communication.
Uniform & Corporate Stitching Units
Handle bulk measurement drives, size charts, and dispatch batches with SLA monitoring.
Bridal & Occasion Wear Studios
Manage multi trial journeys, embellishment vendors, and rush logistics for events.
Franchise & Multi City Chains
Standardize SOPs, price lists, and reporting across locations while enabling local flavor.
Export Oriented Tailoring Units
Track compliance documents, inspection reports, and packing lists alongside production.
Proof of impact
Tailoring leaders rely on measurable gains
Production floors stay aligned on Converiqo
38%
Reduction in alteration rework cycles
2.1x
Faster turnaround per garment
57%
Drop in missed fitting appointments
44%
Increase in repeat order rate
Customer voice
“Converiqo helped us keep bridal outfits on schedule even during peak wedding rush. Customers love the proactive WhatsApp updates and our masters finally have digital job cards with every measurement.”
Maya Kapoor, Founder, Zari & Loom Couture
Need-to-know
Frequently asked questions
Answers for tailoring owners, boutique heads, and production supervisors.
How can agentic AI support modern tailoring units?
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Agentic AI automates order queries, organizes production tasks, and improves coordination between cutting, stitching, finishing, and delivery teams. It helps tailoring units manage high volume custom orders more efficiently and maintain consistent communication with customers.
What daily challenges do tailoring units commonly face?
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Tailoring teams struggle with missed measurements, delivery delays, unclear customer requirements, and coordination gaps across production stages. Automation reduces errors, improves tracking, and ensures smoother workflow handovers from design approval to final garment completion.
Can automation improve order management and stitching timelines?
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Yes. Automation categorizes orders, assigns priority levels, and triggers reminders for approvals, fittings, or delivery dates. It accelerates internal coordination and ensures customers receive timely updates on progress, revisions, and expected completion.
How does AI enhance communication for tailoring customers?
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AI sends automated updates on order status, fitting reminders, alteration needs, and dispatch or pickup details. Customers receive clear, timely communication across channels, reducing uncertainty and improving overall experience throughout the tailoring process.
What KPIs should tailoring units monitor using automation?
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Key KPIs include order turnaround time, fitting completion rate, alteration frequency, customer satisfaction scores, on time delivery performance, and production workload distribution. These metrics help tailoring units refine processes and maintain consistent service quality.
How does Converiqo’s Lead Engine help tailoring businesses?
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The Lead Engine captures tailoring inquiries from websites, WhatsApp, walk ins, and referrals. It tags order type, urgency, and customization level, helping units prioritize requests and convert more inquiries into confirmed tailoring orders.
How does Customer Self-Service benefit tailoring customers?
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Customer Self-Service allows customers to track order progress, check fitting schedules, view policies, access FAQs, and raise alteration requests anytime. It reduces support calls and provides faster clarity for common tailoring related concerns.
Why should tailoring units use Converiqo’s Ticketing System?
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Converiqo’s Ticketing System organizes alteration requests, fitting queries, garment issues, and delivery concerns into structured cases. It ensures timely responses, clear ownership, and faster resolution across stitching, cutting, and customer support teams.
How does Converiqo’s Workflow Automation streamline production stages?
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Workflow Automation standardizes measurement approvals, fabric allocation, stitching assignments, quality checks, and delivery workflows. It reduces delays, minimizes errors, and improves overall coordination across tailoring departments.
How does Converiqo’s feedback module improve tailoring services?
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Feedback and Survey tools collect customer input after delivery or alteration. Insights help tailoring units understand satisfaction levels, refine quality checks, reduce repeated alterations, and consistently improve service and garment finishing standards.
Tailoring excellence
Ready to automate enquiries, fittings, and deliveries?
Plug Converiqo into your tailoring workflows to streamline lead capture, job cards, trials, alterations, and customer communication without replacing existing POS or billing tools.