Agentic AI Layer for Pathology & Diagnostic Labs
Unified orchestration for diagnostic operations. Sync test bookings, home sample logistics, and report delivery so your laboratory moves with precision and speed.
What is AI for Pathology Labs?
An orchestration layer for modern diagnostics. Automate test bookings, home sample logistics, and LIMS-integrated report tracking with zero manual sync errors.
How does Converiqo assist the lab?
Eliminate operational fatigue. Converiqo automates 80% of routine logistics and inquiries, allowing your clinical staff to focus entirely on quality and reporting.
What are the key outcomes?
Achieve measurable gains: from 58% faster ticket resolution to a zero-sync-error ecosystem. Gain 100% real-time visibility through a unified command center.
Lab Automation Scope
From sample pickup to final report release.
Booking & Home Collection
Intelligent appointment orchestration that syncs phlebotomist availability with patient demand across all channels.
- AI-powered booking and instant rescheduling.
- Real-time phlebotomist routing and routing nudges.
- Automated prep-instructions (fasting/meds) via WhatsApp.
- Digital tokens for walk-in collection center management.
LIMS & Tracking Precision
Automated status documentation and logistics sequences that ensure sample stability and high reporting accuracy.
- Instant LIMS status updates after every accessioning.
- Real-time TAT monitoring and bottleneck alerts.
- Secure phlebotomy kit and consumable tracking.
- Cold-chain breach alerts for sample logistics.
24/7 Report Orchestration
Never miss a report inquiry again. Our AI handles FAQs, pricing, and report delivery around the clock.
- Multi-channel report delivery (WhatsApp, Web, Email).
- Immediate lead qualification for health packages.
- Interactive lab tour and insurance status checker.
- Automated feedback loop after every test touchpoint.
Institutional & Referral Care
Bridge the gap between lab and partners. Automate B2B billing and referral report tracking.
- Dedicated B2B partner and doctor portals.
- Automated B2B billing reconciliation and payouts.
- Referral TAT monitoring and priority routing.
- Institutional sample pickup and status tracking.
The Unified Diagnostic Command Center
Leading laboratory networks choose Converiqo for a single platform that monitors and automates every clinical and logistical workflow.
Connected Data Ecosystem
Bridge LIMS, CRM, and Logistics seamlessly. Our AI provides a unified patient view without manual data entries.
Enterprise-Grade Security
HIPAA-aligned security protocols ensuring absolute patient confidentiality and immutable audit trails.
Plug Revenue Leakage
Detect and fix bottlenecks in billing and collection that drain lab resources and impact growth.
Continuous Case Assurance
Maintain elite testing standards 24/7 with autonomous AI agents that handle routine logistics and FAQs.
Critical Bottlenecks We Eliminate
Solving the high-stakes operational gaps in modern diagnostic healthcare delivery.
Scattered Enquiries
Test queries from WhatsApp, calls, and portals lead to missed bookings and duplicate entry.
Manual Collection Ops
Coordinating phlebotomist rosters and routes over spreadsheets causes SLA breaches.
Report Tracking Gaps
Status updates are often trapped in LIMS, leaving front-desk staff unable to answer queries.
Logistics Idle Time
Phlebotomists spend too much time in traffic or waiting for pickups due to unoptimized manual routing.
Sample Stability Risk
Delayed manual tracking of samples from field to lab leads to cold-chain breaches and rejected samples.
Revenue Leakage
Uncollected home collection fees and manual billing errors lead to significant monthly revenue loss.
Scale Volume without Scaling Costs
Measurable improvements in laboratory efficiency and revenue capture through intelligent diagnostics orchestration.
Faster Patient Intake
Reduce enquiry-to-booking cycles by 49% with automated qualifying and multi-channel routing.
Cut Administrative Costs
Automate 80% of routine inquiries, repurposing your clinical staff for high-acuity reporting.
Zero IT Maintenance
Our managed AI layer integrates with your existing LIMS without requiring additional in-house developers.
Pathology Automation Modules
Powerful tools for every stage of diagnostics.
Booking & Growth Engine
Capture enquiries for routine tests, health packages, and corporate camps.
Proactively share preparation notes (fasting, meds) based on test selections.
Automate pricing quotes and payment link delivery for faster confirmation.
Schedule home sample collections with live phlebotomist availability.
Nurture leads from website, WhatsApp, and aggregator integrations.
Track campaign ROI per test category and geography.
Sample & Logistics Sync
Assign collection tasks to the nearest technician via AI routing.
Push phlebotomy checklists and patient location updates to staff apps.
Surface kit requirements and consumable levels based on daily bookings.
Monitor sample transit times and temperature/stability milestones.
Trigger pickup alerts for hospital and satellite center samples.
Communicate delays or reschedule requests to patients automatically.
Reporting & CSSE
Trigger report release notifications via WhatsApp, email, and SMS.
Enable patients to download historical reports and bills 24/7.
Auto-flag abnormal results for immediate review or doctor escalation.
Resolve FAQ queries about test ranges, doctor consults, and refunds.
Provide doctors with a consolidated view of their patients’ TAT and results.
Collect and analyze patient feedback to identify quality issues early.
Outcomes Across the Diagnostics Lab
Enhancing the experience for everyone involved.
Lab Owners & CEOs
- Centralized visibility into city-level performance.
- Scalable infrastructure with lower fixed costs.
- Data to optimize test menu and pricing strategies.
Operations Managers
- Automated phlebotomist rostering and dispatch.
- Real-time alerts for TAT or logistical bottlenecks.
- Reduced daily firefighting on status queries.
Admin, HR & Finance
- Faster reconciliation of home-collection fees.
- Self-service HR tools for field phlebotomists.
- Structured billing logs and audit-ready data.
Technicians & Front-desk
- Clear daily run sheets and kit checklists.
- Less time spent on phone queries and coordination.
- Faster resolution of ticketed quality issues.
Patients & Doctors
- Instant access to reports and test information.
- Predictable home collection arrival times.
- Clearer communication on report turnaround.
Logistics & Supply Partners
- Lower overhead in sample transport coordination.
- Real-time tracking of consumables and kit levels.
- Predictive alerts for reorder from central stores.
Diagnostics Facility Coverage
Configurable for diverse lab models.
Main Reference Labs
Orchestrate high-volume processing and satellite center logistics.
Satellite/Collection Centers
Standardize patient intake and sample prep across outlets.
Hospital-Attached Labs
Sync diagnostics with IPD admissions and clinical care plans.
Mobile Testing Vans
Track field operations and location-based collection camps.
Leaders on measurable change
72%
Booking automation
58%
Faster TAT
4.3x
Home sample SLA
92%
Patient satisfaction
“Moving our home collection and report delivery to Converiqo has slashed our contact center calls by half. Patients love the WhatsApp-first experience for everything from pricing to report downloads.”
Dr. Mihir Patel
Founder, Zenith Diagnostics
Frequently Asked Questions
Answers for leaders and ops heads.
Converiqo.ai connects patients, phlebotomists, and lab teams via automated workflows. Tasks move through structured workflows instead of scattered chats, ensuring faster home collection and report delivery.
Once the lab doctor authorizes a report in your LIMS, Converiqo detects the change and automatically pushes the report and notification to the patient via WhatsApp or Email.
Yes, our agentic AI can share test pricing, collect dietary requirements, and send payment links to confirm the booking in one seamless conversation.
Absolutely. The system assigns phlebotomists based on location, availability, and real-time traffic to ensure they arrive within the patient's chosen time slot with the right kit.
By automating 80% of routine status queries (like "Where is my report?"), your team can focus on complex cases and higher-value patient counseling.
Yes. Referring physicians can securely request and access patient reports or test history via authenticated chat commands, reducing phone-tag with the lab.
Leaders receive live dashboards showing city-level TAT, home-collection SLAs, patient conversion rates, and volume trends across all satellite units.
Phlebotomists manage their schedules and leave via the Employee Self-Service (ESS) portal, ensuring critical collection slots are always covered.
We use banking-grade encryption and secure access protocols to ensure that all patient reports and personally identifiably information (PII) remain strictly confidential.
Converiqo layers on top of your current LIMS via API or background sync, enabling automation without needing to replace your core lab software.