Agentic AI Orchestration for EV Charging Networks
Converiqo maximizes network reliability by automating fault detection, remote resets, driver support, and field service dispatch, ensuring a seamless experience for CPOs and drivers.
What is CPO AI?
Workflows that monitor charger health, attempt self-healing fixes, and manage the entire repair lifecycle automatically.
How does it help drivers?
It provides instant answers to technical issues and can remotely start sessions if the mobile app fails.
What about outages?
It instantly flags outages to maintenance teams and updates the app to prevent drivers from wasting trips.
Orchestrating the Electron Flow
See how agentic AI connects your OCPP stream with your support and field teams to maintain a high-performance charging network.
Heartbeat Monitor
Continuously analyze heartbeat signals and state changes from chargers to detect offline status or hardware faults instantly. The system can distinguish between network timeouts and actual hardware failures.
- Real-time 24/7 monitoring stream
- Error code analysis & triage
- Remote reboot & reset triggers
Driver Support Bot
Handle 80% of L1 support queries like "How to pay?" or "Connector is stuck" via automated chat and voice agents. The AI can trigger remote commands on behalf of the driver to resolve session locks.
- Instant driver troubleshooting bot
- Remote session start commands
- Local FAQ & payment resolution
Field Force Dispatch
Automatically assign repair tickets to the nearest available technician with the right skills, certifications, and required spare parts based on the real-time diagnostic data from the charger.
- GPS-based smart tech dispatch
- Spare parts forecasting & inventory
- Mobile digital work orders
Preventive Health
Predict component failures such as contactor wear or cable degradation based on usage patterns and temperature data, allowing you to schedule maintenance before the charger goes dark.
- Predictive health analytics engine
- Maintenance scheduling & reminders
- Over-the-air firmware scheduling
The Reliability Advantage
Why top networks and infrastructure operators prioritize uptime and driver experience with agentic AI orchestration.
Uptime Maximization
Reduce downtime from days to mere hours by automating the entire detection-to-dispatch workflow, ensuring your chargers are always ready for the next session.
Support Cost Drop
Deflect the majority of repetitive calls with a smart AI bot that can actually control the charger and help drivers troubleshoot session starts independently.
Driver Trust
Reliable chargers and instant support build long-term brand trust, making your network the preferred choice for long-distance drivers and local EV owners.
Revenue Protection
Every minute a charger is down is lost revenue. Faster fixes and automated resets mean more kWh sold and higher utilization across your entire portfolio.
Scalability
Manage 1,000 chargers with the same size operations team used for 100, thanks to automated monitoring, ticketing, and roaming coordination.
Partner Sync
Seamlessly share real-time status data with roaming partners through OCPI (Hubject, Gireve) to ensure accurate availability maps across all driver apps.
Charging Network Friction
Operational blind spots and manual coordination lead to broken chargers, stranded drivers, and lost revenue for CPOs.
Silent Failures
Chargers appearing as "Available" on the mobile app but actually being broken or unresponsive, leading to highly frustrated drivers.
Slow Repairs
Technicians often arrive on site without the correct spare part because they lacked prior diagnostic data, requiring expensive second visits.
Support Overload
Call centers are frequently flooded with simple queries like "How do I start?" during peak hours, distracting staff from critical issues.
Connectivity Drops
Intermittent SIM connectivity causing chargers to "go ghost" and lose transaction data, leading to billing gaps and revenue leakage.
Billing Disputes
Drivers claiming they were overcharged for a failed or interrupted session, requiring manual log checks and slow refund processes.
ICEing Issues
Lack of an automated way to detect or alert when a non-EV vehicle is blocking a charging spot, preventing paying customers from charging.
Efficiency That Scales
Reduce the cost per port to operate your network and improve your return on infrastructure investment through automation.
First-Time Fix Rate
Improve fix rates by ensuring technicians have accurate diagnostic data and part requirements before they leave the depot for a repair.
Energy Management
Automate grid load balancing to avoid expensive peak demand charges without impacting the driver experience or session speed.
Support Staffing
Scale your charging network 10x without needing to scale your support team headcount, thanks to AI-driven self-service and triage.
Automated Revenue Recovery
Reconcile failed transaction logs and roaming partner settlements automatically to ensure every kilowatt-hour delivered is accurately billed and recovered without manual auditing.
High-Voltage Modules
Enterprise-grade tools for Charge Point Operators (CPOs), e-Mobility Providers (EMPs), and commercial site hosts.
Network Command Center
Global dashboard showing all charger and connectivity statuses.
Automated error code triage into critical vs. warning alerts.
Remote reset and connector unlock commands via OCPP.
Scheduled over-the-air firmware updates for network safety.
Real-time connectivity health and latency tracking.
Power load visualization per site and per region.
Driver Experience Bot
In-app chat and WhatsApp bot integration for drivers.
Remote session start and stop capability for support agents.
Automated payment method troubleshooting and card validation.
Nearby working charger recommendations during local outages.
Real-time status updates pushed to drivers via notifications.
Post-session feedback and NPS collection automatically.
Field Force Dispatch
Auto-generation of repair tickets from charger error codes.
Intelligent assignment based on proximity and skill level.
Mobile app for field technicians with mandatory checklists.
Live spare parts inventory and van-stock synchronization.
SLA tracking and performance reporting for maintenance vendors.
Photo proof and digital sign-off of repair validation.
Billing & Roaming Hub
Automated CDR (Charge Detail Record) validation and processing.
Grouped invoicing for commercial fleet and rental accounts.
Roaming partner reconciliation through OCPI standard sync.
Dynamic tariff management engine for time-of-use pricing.
Failed transaction recovery and automated rebilling logic.
Smart refund automation for sessions that failed to deliver kWh.
Outcomes for the Ecosystem
A reliable and automated charging network benefits every stakeholder involved in the EV transition.
CPO Executives
- Significantly higher asset utilization rates and faster ROI.
- Reduced operational overheads through automated triage.
- Data-driven expansion planning based on utilization heatmaps.
Operations Managers
- Single-pane-of-glass visibility for the entire global network.
- Less time spent on manual firefighting and more on strategy.
- Detailed visibility into maintenance vendor performance and SLAs.
Field Technicians
- No wasted trips to site thanks to pre-visit diagnostics.
- Clear understanding of faults and parts needed before arrival.
- Seamless mobile reporting and digital check-out processes.
EV Drivers
- Absolute confidence that an "Available" status means working.
- Instant human-like help when sessions fail to start.
- Seamless payment and transparent billing across all stations.
Fleet Managers
- Guaranteed charger uptime for time-sensitive delivery routes.
- Centralized bulk billing reports for the entire vehicle fleet.
- Priority support SLAs to minimize business vehicle downtime.
Site Hosts
- Happy visitors and tenants with working, reliable chargers.
- Transparent and automated revenue share reporting.
- Minimal involvement required in daily maintenance issues.
Fits Any Network Model
Scalable agentic automation from public ultra-fast charging to private fleet depots and home networks.
Public DC Fast Charging
Maximize uptime and driver throughput for high-traffic highway corridors and urban hubs.
Fleet & Depot Charging
Ensure mission-critical logistics vehicles are fully charged and ready every morning.
Destination Charging
Reliable L2 charging for hotels, shopping malls, and professional workplaces for long stays.
Residential Networks
Manage thousands of home chargers for employee reimbursement and fleet home-charging programs.
Municipality Networks
City-wide network management with public access transparency and energy load balancing.
Auto OEM Branded Networks
Premium branded charging experiences with deep integration into vehicle support apps.
Leaders on measurable change
98%
Network Uptime
30%
Maintenance Savings
5x
Faster Resolution
40%
Support Deflection
“Our uptime jumped from 85% to 98% because the AI resets chargers instantly. Drivers are happier, and we spend way less on truck rolls.”
Sarah Jenkins
Ops Director, VoltConnect
Frequently Asked Questions
Answers for leaders and ops heads.
It monitors charger heartbeats in real-time. If a charger goes offline or reports an error, the AI automatically attempts a remote reset. If that fails, it creates a ticket and dispatches the nearest field technician, minimizing downtime.
EV networks struggle with silent charger failures, slow repair response, support overload, connectivity drops, billing disputes, and ICEing issues. Automation centralizes monitoring and improves uptime and driver satisfaction.
Yes. An AI support bot can guide drivers through troubleshooting steps (e.g., "Check emergency stop button", "Re-plug connector") and even trigger a remote start if the app fails, reducing support calls significantly.
Significantly. By automating the "Detect → Reset → Dispatch" workflow, it drastically reduces the Mean Time To Repair (MTTR), keeping chargers operational for longer and improving network reliability.
Important KPIs include network uptime percentage, Mean Time To Repair (MTTR), support ticket resolution time, revenue per charger, driver satisfaction score, and first-time fix rate. These help optimize operations and profitability.
Converiqo Network Command Center provides a global dashboard of all charger statuses, automated error code triage, remote command triggers (reset, unlock connector), firmware update scheduling, and connectivity health tracking in real-time.
The Driver Experience Bot integrates with in-app chat and WhatsApp, provides remote session start/stop capability, troubleshoots payment methods, recommends nearby chargers during outages, and collects post-session feedback automatically.
Field Force Dispatch auto-creates tickets from error codes, intelligently assigns technicians based on location and skills, provides mobile checklists, syncs spare parts inventory, tracks SLAs, and validates repairs with photo proof.
The Billing & Roaming Hub validates CDRs (Charge Detail Records), automates fleet invoicing, reconciles roaming partners via OCPI, manages tariffs, recovers failed transactions, and automates refunds for failed sessions.
Predictive analytics identify component failures (e.g., contactor wear) based on usage patterns, enabling proactive maintenance scheduling. Workflow automation standardizes monitoring, dispatch, and resolution processes, ensuring consistent network performance.